There was a big spender on my flight to Houston because United sent a Mercedes SUV to take them to their connecting flight. Oddly the person was flying coach or not observant because the agent was still waiting in the jetway for them after first class had emptied. United offers transfer service at hubs to Global Service (top 1% revenue passengers) members when able. There was an agent in the jetway with an iPad showing the passenger's name waiting for the flight to arrive. It's a cool service, similar to part of the Lufthansa First Class service, but isn't guaranteed.
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