London's Airport Dilemma

Take some time and read this outstanding review of London's airport constraints from The Economist:  http://www.economist.com/news/briefing/21574489-britain-has-many-options-providing-extra-airport-capacity-its-capital-going-need.  I think London should just expand LHR and change the laws so they don't need to care about noise issues.  Unfortunately there are voters in the area and expanding the airport will last longer than a term for Parliament.

View On The Way To LHR

One Reason Why Flying to Canada Is So Expensive

"WestJet today confirmed it has received an exemption from Transport Canada to the requirement for one flight attendant for every 40 passengers on board. The exemption, which is effective immediately, allows for one flight attendant for every 50 seats on board the aircraft."  

I Already Used My Only WestJet Picture

I had no idea that Canada required one flight attendant per 40 passengers.  Everyone else requires 1 per 50 seats.  1 per 40 would require an extra crew member for just about every airplane since aircraft are made with the 1:50 ratio in mind (JetBlue's jets seat 100 or 150).  An extra crew member per flight is a huge additional cost that foreign carriers don't have to contend with.  I'm glad Canada is backing off this hidden tax (or airline union subsidy if you prefer), now if they would only tackle actual taxes and other unnecessarily high costs, I might plan a summer vacation in Canada (I hear Alberta is lovely).

Missed Connection Tip

My three year old niece is trapped on a CRJ in CID (Cedar Rapids) because of weather.  Don't worry, she is with her parents and is possibly the best flyer of the bunch.  Heavy weather hit the airport this morning and stopped all flights in and out.  They will miss their connection in Chicago.  The key to this situation is when a missed connection is likely, get on the phone with the airline and have them hold seats for you on the next available flight. The airline computers don't always update frequently, so you may have better information.  Also talking to a person gives you more flexibility than the iPhone app.  Acting quickly is important too because it's a race against anyone else and once you secure the seats, they are yours.

CRJ's Waiting

Hilton Has Too Many Brands

What’s the Double Tree brand promise?  How is it different from Hilton’s brand promise?  How does Embassy Suites fit in between those two?  Also, what differentiates Waldorf Astoria from Conrad?  No one can know for sure.  Hilton confusingly tries to answer these questions, but does a poor job.  Let me clear things up:

Waldorf Astoria: Old luxury

Conrad: New luxury

Hilton: Business travelers

Double Tree: Shabby Hilton plus a cookie

Embassy Suites: Big room, free breakfast and beer

Hilton Garden Inn: Better roadside hotel

Hampton Inn: Basic roadside hotel

Homewood Suites: Basic extended stay

Home2 Suites: Basic extended stay with a touch of W

Hilton Grand Vacations: Timeshares

New York Skyline

It feels like Hilton can condense brands.  No one will miss the Double Tree brand if they are upgraded to Hiltons. Conrad can be rolled into Waldorf without any complaints either.  An additional problem is the range of quality Hilton provides.  Staying at one can really be a roll of the dice.  A clear understanding and differentiation of brands will help Hilton Hotels create specific expectations and deliver on those expectations to improve the customer experience.

Missed Branding Opportunity

Has anyone else noticed the Spanair plane on the United.com home page?  United has nine Star Alliance branded planes in their fleet; none are an A320.  The Star Alliance colors look outstanding and United should be able to grab a picture of one rather than an out of business Spanish airline best known for a crash in 2008.  Delta doesn't have a Malev plane on their site; United could do better, but this isn't United's first missed branding opportunity (the Continental colors and United name for example). 

Spanair A320 on United.com

Updated United Club in Denver

The United Club (nee Red Carpet Club) in Denver got new furniture last week and it is very comfortable.  I like the color palate too, it creates a relaxing environment.  The downside is there are still very few outlets and I think there are fewer total seats than before.  An improvement, but still not as good as it should be (see the new United Clubs at ORD for an example).

New United Club Look at DEN

Ultimate Rewards' Exceptional Hotel Points Transfer Values

Chase's Ultimate Rewards program is their in house rewards program that lets you redeem points for gift cards, merchandise, travel, cash back, and transfer into Chase partner points programs.  Point transfers are 1:1 to most programs.  Since points can also be cash back at 1 to $0.01, points transfers are like buying points at a penny each.  This is cheaper than airlines sell them and a great value when needing to top off an account for an award, except for Priority Club.  On the flip side of that coin, Hyatt is an outstanding value.

Unrelated United Airlines Picture

Exceptionally Good Value:  Hyatt
Top level hotels, like the Park Hyatt Tokyo, are only 22,000 Hyatt Gold Passport points.  That's $220 of Ultimate Rewards points (tax is included in points reservations) for rooms that are normally over $600.  This is one of the best deals available today.

Unrelated Blue1 717

Exceptionally Bad Value:  Priority Club
A mid-range Holiday Inn is 25,000 priority club points. That's $250 of Ultimate Rewards points for a room that is less than $200.  

Better Off Just Spending Cash