You've been selected for Smart Check-in - Aloft SPG Program

This sounds interesting, I'll let you know how well it works when I get the card in a few weeks.

Congratulations — you've been specially chosen to participate in Smart Check-In, an exclusive program at select AloftSM hotels. Sign up now to enjoy this innovative and convenient check-in process! Here's how it works:

•  You'll be sent a special Aloft-brand SPG® card that will double as a room key, allowing you to bypass the front desk and go straight to your room whenever you stay at participating Aloft hotels. •  On the day of your arrival, we'll send a message to your mobile device containing your room number. •  When you arrive at your participating Aloft hotel, skip the front desk and go directly to your room. Just touch your Aloft-brand SPG card to the door to unlock it — you'll be checked in automatically and have full access to the Aloft front desk throughout your stay.

To reserve your spot in the Smart Check-In program, please respond within 10 days. You'll also be invited to fill out a short survey following each stay to tell us about your experience with Smart Check-In. Thank you and congratulations on being selected for this exclusive program!

IATA Global Passenger Survey

Take the IATA Global Passenger Survey and help shape the future of air travel.  The International Air Transport Association (IATA) is the international airline trade body and helps shape policy and products.

MUC International Gates

Pic of the Day

Will the US Airways legacy paint schemes will survive the merger?  I hope so, they are fun to spot when travelling.

US Airways Allegheny Tail

I Disagree: The Dumbest Fee in the Airline Business

I just read an article titled "The Dumbest Fee in the Airline Business" and I was anticipating a good laugh at a foreign carrier fee for oxygen masks or something like that.  Instead I read a long complaint about standby fees on domestic carriers. 

"Charging a change fee to fly standby when a passenger is already at the gate seems not only avaricious but also disadvantageous for the airline.  The charge could easily mean that a plane departs with an empty seat, which immediately becomes worthless. It also denies the airline the flexibility that comes with an empty seat on the next flight. Possibly that seat can be sold. Possibly it can accommodate a passenger who missed a connection. Possibly bad weather or congestion or a mechanical failure will delay that flight, pushing all the passengers onto future flights, creating unforeseen complexities and expenses for the airline."

US Airways A320 Take Off

The core of the author's argument is that free standby lets everyone win.  Except it doesn't.  The airline wants to maximize their revenue and they do that partially by charging more for flexibility and comfort.  A passenger will pay to get on an earlier flight if they are at an airport, everyone's time is worth something.  The problem is, everyone's time is worth something different and the value of an individual's time changes depending the situation (business vs leisure travel or grumpy vs relax mindset). This makes it impossible for airlines to charge each person the most they are willing to pay for a service.  One option would be a reverse auction at the gate for standby passengers, but this is complicated and time consuming (big problem when the plane is loaded and ready to go).  So airlines just set a flat fee they think will maximize their revenue (this includes the cost of so called "unforeseen complexities and expenses for the airline").  A simple and intuitive solution for customers and staff.

US Airways Airbus

The fee system does mean airplanes will fly empty seats when there are passengers around to fill them.  Though it sounds like lost revenue, it isn't.  It's likely that many seats fly empty no matter what on a given day. Airlines don't have to fill every seat to maximize revenue either.  One seat sold for $400 on the day of travel is better than selling three for $125.  That's why same day bookings are so expensive, sort notice bookings are price inelastic.  Maximizing revenue can be done without filling every seat.

That's what happened in this situation, US Airways tried to maximize their revenue, not fill an open seat as an end to itself. The customer knew there was a fee when booking (or could easily have known) and decided to buy anyway, so there should not really be any disappointment (they are asking to receive something of value for free, how often does that happen?).  If flexibility is so important, buy a flexible ticket, if not, don't complain about not getting something for nothing.

Intercontinental Hotel Geneva Review

Other than being expensive and having the UN, I had no specific expectations about Geneva. I was booked for five nights at the Intercontinental Genève, two blocks away from the UN.  The rooms and public spaces are superb.  The hotel is older, but appears to have been recently renovated and exceptionally maintained.  For 35,000 points a night, it's a bargain.  The staff is helpful and the hotel is on the 5 bus line with their own stop (public transit is free for hotel guests and top notch).  The wireless internet is free, but everything else costs a fortune.  I also had to change rooms mid stay due to 'security concerns of a visiting delegation' that required an entire floor.  That's a first.

Intercontinental Geneva King Room

Intercontinental Geneva Bathroom

Geneva sights to see are the UN, the lake, and the old town center.  That's about it. The UN tour is well worth the hour or so.  The Palais des Nations is an interesting design.  The old building from the 30's has an amazing art deco design and is very impressive.  The new building from the 60's is a typical architectural disaster; the design is almost nauseating.    The tour guides are friendly and informative and it was fun sitting in on a conference and using the interpreter earphone devices to listen in on the live translations.  

UN Geneva

UN Geneva

UN Geneva

Geneva is a small city and easily navigated. There is a pleasant path along the north side of the lake from the botanic gardens, a short down hill walk from my hotel, to the city center. I poked my head in a McDonald's and confirmed the Big Mac Index was right, Switzerland is expensive. It's also pretty.  The lake is peaceful and the mountains are a great backdrop.  The old town is pleasant and there are plenty of windows to look in at watches, watches, and more watches. Nice place, but one day I was there was a public holiday and everything, including retail, was closed.

Lake Geneva

Water Taxi Included in Free Transport Card

Even with the EBACE13 conference, five days proved too long to stay in Geneva (it would be more fun with an expense account or state sponsor to pick up the tab).  With some help, I was able to change my flights to get out of town earlier than planned, but more on that process in my next post.

British Airways Cabin Classes

How many cabin classes does British Airways have?  Right, eleven.  No really, eleven. Four are standard for intercontinental flights, three are unique to Openskies, one is for their A318 service from London City to JFK, two are for intra-Europe flights, and one is for UK flights. Confusing, right?  Well the intent is to be as clear as possible and set realistic expectations that they can deliver on every time.  Each class has a different service level and seat combination.  The seat differentiation is great because they want to deliver on their promises. United took forever to upgrade their business class from recliners to flat seats, but you couldn't be certain what you would get and the prices were the same.  British Airways wants to avoid seat disappointment  especially with business class customers, hence there are five classes that could be considered business class if the differentiation was not as thorough.

All Eleven Cabin Classes

I'm sitting on about 100,000 British Airways miles (Avios to use their branding) and itching to use them on a unique experience. I think Club World London City would be the most interesting use, except it's impractical for me because then I would need to go to LGA or EWR to get a flight home. World traveler Plus, especially their new configuration, would be a fun and new experience. US carriers don't have a true premium economy section, but rather have basic economy with a few extra inches of room.  Trying out a new and innovative product would be a blast.  I also want to fly on a Speedbird; that's British Airways' ATC call sign and the coolest in the industry.

Speedbird a IAD

United Airlines Sign For Sale

The United sign from their headquarters in Chicago is for sale: http://myab.co/events/6e/i/silent/96x/?search=,  tulip logo sold separately: http://myab.co/events/6e/i/silent/96y/?search=.  Money raised to benefit the United Scholarship Fund.  The sign is 5 feet tall, so it may be problematic to install at home.

United Airlines Tulip Logo