Hertz To Increase Award Prices October 1, 2013

In light of rising costs, we find it necessary to implement our first reward redemption point increase since 2008.  Beginning October 1, 2013, point redemption levels for Rewards will increase a modest 10-15% in the United States.

I appreciate the letter from Hertz Gold Plus Awards announcing the pending awards program change.  Advertising changes well in advance puts Hertz in the top 5% of travel companies (plus Starbucks) because most programs announce changes on short notice or after the fact.  I am interested to know what the new award chart will look like and that is something that should be included, but 10-15% points inflation isn't frightening.  Hilton points lost up to 50% of their value earlier this year, so most program changes pale in comparison.  Hertz also included a tease of new value to soften to blow: 

We will be enhancing reward redemption options with new locations and expanded choices.

I'm a strong proponent of new awards, even if they don't maximize potential points value.  More options benefit the consumer and versatility has a strong value on its own. Besides, the best value for points isn't on an award chart, but the value of dreams.  Miles and points programs bring otherwise unattainable dreams within reach, even if the dream trip isn't taken.  Bora Bora or Baltimore, it's fun to dream and know points can make it a reality.

Heathrow Airport Boarding Game

London Heathrow is taking the fun out of cutting it close.  They are implementing a "Positive Boarding" system that will stop you before security if you are cutting it too close (30 minutes before departure in most cases).  This will help planes depart on time because the ground crew can start removing checked bags when they are alerted of blocked passengers.  Great idea, except, it misses it's true potential.

LHR Action

The first issue is that you can't check bags and then get so delayed at LHR before security to be within the 30 minute window.  All the fun stuff is air side and airlines won't take bags less than 45 minutes before departure anyway.  However, this does prevent the business traveler from maximizing their time by not waiting in the airport (I'm still excited to linger around LHR, the stores and lounges are top notch).  If you are cutting it close, but not within the 30 minute window, it just tells you to rush to the gate.  It doesn't however get you a skip to the front of the x-ray line pass or anything else useful to remove time from the process.  A skip the line (or queue if you prefer) pass would be a great value add of this system because the security wait can be interminable. The Positive Boarding system has potential, but not how it is set up now.

Sheraton Stockholm & Lufthansa to Denver in Economy

The Arlanda Express train is a fast and economical (by comparison) way to go from ARN to the city center. I was only a few blocks away from the Sheraton Stockholm, home for the next two nights.  My parents stayed there a few years ago and liked it; it's also the only SPG property in town.  The hotel seems busy at all hours, luckily they honor the SPG elite lane and I was quickly checked in to a corner suite.  The room was a little bit dated and the air conditioning was woefully under powered (it also needs the air filter changed more frequently than the carpet is changed).  Luckily the windows opened, so I settled for a nice breeze.  The hotel is in a great location or tourism and work.

Sheraton Stockholm

The club lounge was the best part of the hotel.  Food and beer in Stockholm is expensive, so free food and beer are great.  The club lounge had an outstanding dinner spread with salmon, cold cuts, soup, and beer (wine too if you prefer).  The staff was also super friendly and kept everything in stock and the lounge was spotless. Breakfast was delicious too.

Sheraton Stockholm Club Lounge

I would return to the Sheraton if I'm in Stockholm again, but I hope the renovate the rooms before then.  I'd also like the Hilton to not be $400/nt so I can try the competition.

View From My Room

After my two days were up (royal palace, Vasa museum, wandering around), I was heading back to Denver.  My girlfriend was able to change my flights to remove a long stopover in Chicago and a short stop in Houston.  Originally booked for ARN-ORD-IAH-DEN I was now on a simple ARN-FRA-DEN trip with a brief, almost too brief, stop in Frankfurt.  

Lufthansa Coach Meal to Denver

The Lufthansa flights were very pleasant.  Their food is tasty in every cabin and the flight attendants are always superb.  It was especially nice for me because I got an exit row (these seats open up to general customers 48 hours before departure) and had no seat in front of me.  It made for a relaxing and comfortable flight home, even without a personal TV.

Lufthansa Coach Exit Row Seat 33K 747-400

Customs clearance in Denver went very quickly.  The US citizen line was short (usually the case when flying a foreign carrier) and my bag was one of the first to pop up.  A relaxing end to a relaxing trip.

Bumpy Flights

Spokane (GEG) always has a bumpy arrival and departure. Yup, that's the only thing of note from my recent business trip, DEN-PHX-GEG-DEN.  On a more interesting note, I'm planning another trip around the world with US Airways miles. It looks like United, Air China, Lufthansa, Asiana, and Turkish are all possibilities in business class.

Air China, United, Lufthansa

United Listened to Me

Small changes can make a big difference, like having consistent branding on a website.  United listened to my complaint (or had the idea themselves, the result is the same) and updated their Star Alliance airplane image to one of their planes.  Now to take on some larger problems.

United Branded Aircraft

Global Entry Pre Check Win

I finished my Global Entry registration this week and already am seeing the benefits (United paid for it, Platinum and 1K perk; otherwise $100 for 5 years).  Your Global Entry code also makes you eligible for TSA Precheck on all participating airlines, just enter your Global Entry code when booking or at check in. This is great because standard Precheck users are only eligible on a single carrier that sponsors their membership. This is a big win that will make flying US Airways today much more pleasant. 

Got PreCheck

Interesting Fairmont & RIMOWA Promotion

I read a fun email from Fairmont offering two free RIMOWA carry on bags with a stay in a Fairmont Gold room.  The bags retail for $595 and I set to work trying to find a way to make it a deal worth doing.

As a member of Fairmont President's Club, we are pleased to provide you with an exclusive opportunity! Enjoy Fairmont Gold and Suite accommodations at select destinations across North America* and arrive in style with two RIMOWA Salsa Deluxe Cabin Multiwheel® cases. An offer this good doesn't come around often—get ready to pack your (new) bags!

I ran the numbers and the cheapest trip would be about $1200 for two from Denver ($400 air, $700 hotel, $100 car + incidentals). Search airport codes YQB, YYZ, BOS, PHX, YOW, BDA, SFO in ITA Matrix if you want to give it a try.  If I lived in Phoenix, the $700 for a stay-cation (I hate that term and concept) and the carry on bags would be worth while.  Oh well, there will be other promotions and I love my Briggs and Reilly bag.  It was fun to dream for a minute.

Another Deal Will  Come My Way