Self Service Isn't Complete |
Sunday, November 17, 2013
Never Hurts To Call
I finished a business trip early and headed to the airport to try to catch an earlier flight. I was booked on an 8:30 direct flight, but arrived at the airport at 1:30. The check in kiosk only gave me flight options for the following day, even though a wave of flights to EWR, ORD, CLE, IAH, and ORD again were leaving in the next two hours. Any of those cities could get me to Denver faster and spare me having to kill 7 hours air side. The agent at 800-UNITED-1 was amazing She grabbed the last seat on the flight to EWR and then on to Denver. Twice the miles (I'm borderline on status this year), an earlier arrival, and saved me untold hours of boredom. Even if the self serve options say 'No,' it never hurts to call.
Thursday, November 14, 2013
Helsinki Airport Newsletter
The Helsinki Airport newsletter is very good. Really, you should subscribe too.
Picture taken at BCN, but the A321 was just at HEL |
Monday, November 11, 2013
Frontier Airlines Coupon Discount Code
Book a round trip flight on FlyFrontier.com with promo code SALUTE before 11/15 and get 20% off the fare. This is the best discount code I've seen in a long time for any airline.
Frontier Airbus in Denver |
Saturday, November 9, 2013
Spend United Miles Now
United is making the Venezuelan bolívar look like a stable currency. MileagePlus miles will be worth significantly less on February 1, 2014 if you intend to use them for anything other than coach flights in North America or to Europe. You can still book flights at the current prices until February 1, but don't wait; availability will deteriorate every day as more and more flights are booked.
I like using United miles for Lufthansa travel |
Wednesday, November 6, 2013
Singapore Air Is Self Centered
Singapore Airlines announced an expansion of their partnership with SAS in their email newsletter today. Partner announcements always have an image of the partner aircraft, see Qatar joining oneworld announcements last week for ample examples. But Singapore Air does things differently and with a strong focus on Singapore Air, so no SAS picture in the announcement.
Singapore & SAS |
Monday, November 4, 2013
Frontier Business Bookings
Frontier doesn’t want anyone making a reservation outside of
FlyFrontier.com. To discourage third
party bookings, they charge $25 for a carryon bag, don’t allow advanced seat
selection, and award 25% for flown mileage.
All great motivations to book on FlyFrontier.com, but I have to use the
corporate travel service at my new job, so my flight is booked through AMEX
travel services. I feel Frontier could
refine this policy to not alienate business travelers that don’t have a choice
in the booking method. I can book Southwest flights through SWABIZ, I'd like Frontier to create a similar portal.
Frontier A319's at Denver |
Friday, November 1, 2013
My Postcard to Jeff Smisek
Jeff,
The greatest value of a points program is the aspirational
aspect of the awards; the unattainable is now in reach. The new MileagePlus pricing model moves the
unattainable out of reach, destroying the value of the program.
-Andrew Bussa
Protest Postcard |
I feel this is an appropriate method to protest the new MileagePlus pricing model. You too can write to Jeff Smisek, co/United Airlines, PO Box 66100, Chicago, IL, 60666.
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