US Airways Envoy (Business Class) to Europe

I was excited to fly US Airway's Envoy business class to Madrid.  However US Airways didn't share my excitement and oversold business class. I tried to board and on scanning my boarding pass, the agent said I didn't have a seat anymore and directed me to the gate podium to discuss my options. This was shocking because I had a boarding pass with seat assignment issued five hours earlier in Denver. Flabbergasted, I walked to an agent to discuss my options.

US Airways A330 in Philadelphia 

The gate agents were awful.  I spent a long time discussing why there were more business class passengers than seats and why I was selected to be denied boarding. I was told I lost my seat because business class was oversold, the aircraft was changed, I was not checked in, general reservations issues, I upgraded with miles, US Airways and United weren’t partners anymore, the reservation wasn’t valid, and 016 tickets aren’t valid on US Airways.  I was able to refute these implausible (or factually wrong) explanations and demanded I be accommodated on another flight in business class. No other business class options were available or the agents only looked for coach seats. Also no refund or compensation was offered because the reservation was booked with United Airlines miles and the gate agents said they weren’t responsible for United Airlines tickets.  The agents refused to look for business class options on other carriers and generally wasted time talking with themselves while other flights to Europe left and limited my options.  They repeatedly provided false information, like United had refunded the ticket or it was never valid. 

Better Than US Airways' Business Class

The best US Airways would offer was a coach flight to London, then coach to Madrid.  They also tossed in $20 in food vouchers.  This was unacceptable.  I called United and the phone agent had some choice words for the US Airways staff.  She also found a late departing Lufthansa flight from Chicago with business class award space (old style business class like on the A340-600).  Even better, there were flights from PHL to ORD and FRA to MAD with award space too.  She changed the reservation and I raced to the other end of the airport to get a boarding pass and board my new flight.  My time in Philadelphia was absolutely miserable and now I'm boycotting US Airways and American Airlines.

US Airways A321 First Class Review

I wanted to use my United miles for a trip to Europe before United changed their prices.  I also wanted to try the US Airways business class product before they switched from Star Alliance to oneworld.  Luckily US Airways had great availability to Europe.  I was able to book a flight from Denver to Madrid with a 90 minute connection in Philadelphia.  The trip was booked about four months in advance and included a free stopover in Brussels and an easy trip back to Denver with a direct on Lufthansa from FRA.

US Airways A321 First Class Seat

The flight from DEN to PHL was in a newer US Airways A321.  US Airways, soon to be American Airlines, has a basic first class offering on domestic flights.  There is no in flight entertainment, but WiFi is available to purchase.  The seat is acceptable, but feels a little cheap, under padded, and I was not able to take a nap.  

US Airways Airbus First Class Seat - Full Recline

The meal service on the three hour flight was much better than expected.  The first class cabin flight attendant provided attentive and friendly service.  He was so good, I filled out a US Airways online complement form for him before the aircraft parked at to gate so I wouldn't forget.  US Airways offers Dos Equis, a great option to break up the Budweiser / Miller Lite routine.  The steak was tasty and tender and everything was flavorful.  The red velvet cake was moist and springy too, a great end to a great meal (and what turns out to be the only in flight entertainment).  My dinning review is helped by never having an empty beer glass.  

Beer and Mixed Nuts Starter

Steak and Sides

Red Velvet Cake

I had a great experience with US Airways on my flight to PHL and was excited to hop onto the A330-200 to MAD and settle into the Envoy flat bed seat and experience US Airways' international business class offering.

Whatever, USA is Back

Bud Light's Whatever, USA promotion is back.  I wasn't invited last year, but I did see their large charter operation in action at Denver.

Up For Whatever?

Airbus Group Photography Contest

Airbus is running a contest for photographers to win a tour of an Airbus facility and have their picture included in the Airbus Group annual report.  I'll be entering a few snaps, find out more here.

Maybe a winner?

Not a winner.

Repainting a Virgin Australia Boeing 737

I love these time lapse films of aircraft maintenance.  Enjoy watching a colorful aircraft become bland (JAL is still the worst).

Paperwork Makes Aircraft Fly

I'm still surprised at how much paperwork is required for each aircraft movement.  Airlines are trying to move to iPads for flight planning and charts, but fuel information, passenger manifests, maintenance receipts, and other items are still generated on paper and flown every trip.

Pre-flight Paperwork Preperations

Delta's Silly Award Pricing

Anytime awards let customers use miles when standard award space is not available.  It's reasonable to expect a mark up, but Delta charges almost three times the basic award rate to Australia.  Luckily Virgin Australia has decent award space, so cheap award tickets can be found.  Though as shown below, Delta is happy to take many more miles from you to fly in their inferior business class.

Silly Delta, I'd Rather Not Pay 135,000 More Miles