I recently booked an award flight and was excited to fly on a Swiss CS100 from MAD to ZRH. I then had a 777-300 home and it was all in business class. Then Swiss canceled the Madrid portion and now my trip is in air. I really wanted to fly that new aircraft. Oh well, I guess I need to wait for Delta to roll it out.
I was shocked to receive an upgrade as a Gold level member. It was Sunday morning LAS to LAX and the flight was hideously delayed. Also I had already taken my seat in coach, then was plucked out and handed seat 1D. I had a great view of The Strip and enjoyed some Bailey's on the 65 minute flight.
We overshot the gate. SFO has antiquated boarding gates that don't move left and right, so we needed to hook up to a tug and be pushed back. This has happened twice to me this year and cost almost two hours.